Refund & Shipping Policy

This Refund & Shipping Policy applies to all consultations, diet plans, programs, and digital products purchased from NutriHeal Hub by Dt. Priyanka Agarwal. By making a payment, you confirm that you have read, understood, and agreed to this policy.

1. Nature of Our Services

NutriHeal Hub offers digital and service-based products, not physical goods. Once a consultation has been delivered or a personalised diet plan/program access has been shared with you, it cannot be "returned" in the traditional sense. Our refund policy is designed with this in mind — to be fair to both our clients and to Dt. Priyanka's time and expertise.

2. Delivery of Services (Digital "Shipping")

After successful payment, your service is delivered as follows:

If you do not receive your service within the time mentioned above, please contact us immediately at info@nutrihealhub.com or WhatsApp +91 83208 17625.

3. Cancellation Policy

a) Before the consultation/program begins

• Cancellation 48+ hours before the scheduled consultation/program start: Eligible for full refund (minus payment gateway charges of ~2–3%).
• Cancellation 24–48 hours before: Eligible for 50% refund OR rescheduling to a future date (one-time only).
• Cancellation within 24 hours: No refund. You may reschedule once, subject to availability.

b) After the consultation/program has begun

• Once a consultation has been conducted, or program materials, diet plan, or group access has been shared, the service is considered delivered and is non-refundable.
• For multi-session programs, refunds for the unused portion may be considered on a case-by-case basis under genuine medical or hardship circumstances (see Section 5).

4. Non-Refundable Items

The following are strictly non-refundable:

• Completed consultations (one-on-one or group)
• Delivered personalised diet plans
• The ₹99 Gut Reset Challenge and other low-priced introductory offers
• Downloadable PDFs, ebooks, recipes, or any digital content already shared
• Discounted or promotional packages explicitly marked as "non-refundable" at the time of purchase
• Cases where the client has not adhered to the plan or has not attended scheduled follow-ups

5. Refunds on Medical / Hardship Grounds

6. Refund Process

If your refund request is approved:

• Refunds are initiated within 3–5 working days of approval.
• The refund is processed via the original payment method (Razorpay).
• It typically reflects in your bank/card account within 5–10 working days, depending on your bank.
• Payment gateway charges (~2–3%) are non-refundable and will be deducted from the refund amount.
• For international payments, any currency conversion losses or international transaction charges are borne by the client and are not refundable.

7. How to Request a Refund

To request a refund or cancellation, please email us with the following details:

• Full name used at the time of booking
• Registered email and phone number
• Date of payment and transaction/order ID
• Service or program purchased
• Reason for cancellation/refund

Send the request to info@nutrihealhub.com. We will respond within 2–3 working days.

8. Chargebacks

We strongly encourage clients to contact us first before raising a chargeback or payment dispute with their bank/card issuer. Most issues can be resolved amicably and quickly through direct communication. Unjustified chargebacks may result in suspension of services and necessary legal action to recover the disputed amount along with associated costs.

9. No Guarantee of Results

While we are committed to delivering high-quality nutrition guidance and have helped many clients achieve significant health improvements, we do not refund consultations or programs solely on the basis of "not getting the desired result". Health outcomes depend on multiple factors including individual physiology, consistency, medical history, and adherence to the plan. Please review our Terms & Conditions for full details.

10. Changes to this Policy

NutriHeal Hub reserves the right to modify this Refund & Shipping Policy at any time. The most current version will always be posted on this page with an updated "Last Updated" date.