Privacy Policy

NutriHeal Hub ("we", "us", "our"), operated by Dt. Priyanka Agarwal, respects your privacy and is committed to protecting the personal and health-related information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and the choices you have regarding your information.

By using our website nutrihealhub.com or availing our services, you agree to the practices described in this policy.

1. Information We Collect

a) Personal Information you provide

• Full name, age, gender, city/country of residence
• Contact details: email address, phone/WhatsApp number
• Health-related information voluntarily shared during consultations, intake forms, or our contact forms — including medical history, current medications, lab reports (HbA1c, lipid profile, thyroid, etc.), symptoms, dietary habits, lifestyle details, and goals
• Payment-related details processed by our payment gateway (Razorpay) — we do not store your full card or bank account details on our servers

b) Information collected automatically

• Browser type, device type, IP address, and approximate location
• Pages visited, time spent on pages, referral source
• Cookies and similar tracking technologies (for analytics and improving user experience)

2. How We Use Your Information

Your information is used strictly for the following purposes:

• To deliver nutrition consultations, personalised diet plans, and follow-up support
• To respond to enquiries submitted via our contact, popup, or WhatsApp forms
• To process payments and send confirmation/receipt emails
• To send appointment reminders, plan updates, and important service communication
• To share educational content, recipes, or health tips (only if you opt-in)
• To improve our website, programs, and overall client experience
• To comply with applicable Indian laws and respond to lawful legal requests

3. Confidentiality of Health Information

We treat all health and medical information shared with Dt. Priyanka Agarwal as strictly confidential. Your reports, case history, and consultation notes are accessed only by Dt. Priyanka and, where strictly necessary, by authorised support staff bound by confidentiality obligations. Your health information is never sold, rented, or shared for marketing purposes.

4. Sharing of Information

We do not sell or rent your personal data. We may share limited information only with:

• Payment gateways (e.g., Razorpay) — to process consultation payments securely
• Email & form service providers (e.g., Formspree, Google Workspace) — to deliver form submissions and email communication
• Hosting & analytics providers — to operate our website and understand visitor behaviour in aggregate
• Legal authorities — where disclosure is required by Indian law, court order, or to protect our legal rights

5. Data Security

We implement reasonable technical and organisational measures to protect your data — including encrypted form submissions (HTTPS), restricted access, secure password practices, and trusted third-party processors. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Analytics

Our website uses cookies to remember preferences and to measure traffic via tools such as Google Analytics. You can disable cookies through your browser settings; some features of the site may not function as intended if cookies are disabled.

7. Third-Party Links

Our website may contain links to external sites (e.g., Razorpay, Cal.id, social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing information.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. Consultations for minors are conducted only with the explicit consent and involvement of a parent or legal guardian. We do not knowingly collect personal information from children without such consent.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to our legal/record-keeping obligations
• Withdraw consent for marketing communication at any time
• Lodge a complaint with the appropriate Indian data protection authority

To exercise any of these rights, please email us at info@nutrihealhub.com.

10. Data Retention

We retain your consultation records and personal information for as long as necessary to provide ongoing care, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive client records are typically retained for up to 5 years, after which they may be securely deleted or anonymised.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated "Last Updated" date. Continued use of our website or services after any change indicates your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat.